Shipping Information: Enter information about how long it takes for orders to be filled from your store. Use a conservative estimate so you set buyer expectations accordingly. Refund, Returns and Cancellation Policies: Enter details of your refund, return, or cancellation policies (if any). Provide instructions for when and how buyers can get a refund, return merchandise, or cancel an order. Review the refund policy of other stores to get an idea of the different approaches and then create the policy that works best for your store. Frequently Asked Questions: Answer any questions that buyers are likely to have such as how they can check an order’s status, how can they contact you if they have immediate questions, or what shipping options your store offers.